Regency Grand Hotel - 3533 Words

REGENCY GRAND HOTEL CASE STUDY Assignment 1 MGMT20124—People, Work amp; Organisations Term 2, 2011 Prepared and Submitted by Gratiela, PALADE s0187412 Tutor: Melissa Stevenson Due Date: 30 August 2011 Executive summary This report analyses and evaluates the introduction of employee empowerment strategy to Regency Grand Hotel, a successful business of 700 employees established by local investors and acquired by an American Hotel Chain, considering the impact employee empowerment had on employee performance and the reputation of Regency Grand Hotel. It will examine employee empowerment strategy and explore the issues associatedwith the introduction of such strategy, using academic literature and evaluating online sources†¦show more content†¦7 3.4 Emotional Intelligence........................................................................................................... 8 4.0 OPTIONS ..................................................................................................................................... 9 4.1 Employee Empowerment...................................................................................................... 9 4.2 Cultural Differences ............................................................................................................ 10 4.3 Job Design............................................................................................................................ 10 4.4 Emotional Intelligence......................................................................................................... 10 5.0 CONCLUSION ............................................................................................................................ 10 6.0 RECOMMENDATIONS ...............................................................................................................11 REFERENCE..................................................................................................................................... 12 List ofTable and Figures Figure 1: Elements of Empowerment (adapted from Ongori 2009) ........................................ 6 Table 1: Hofstede Index (Hofstede 1980)Show MoreRelatedRegency Grand Hotel3618 Words   |  15 PagesIntroduction to the Regency Grand Hotel: Introduction to the Regency Grand Hotel The Hotel is among the five star hotels in Bangkok, established by local investors. The ownership of the hotel was later transferred to the American Hotel Chain. John Becker a man with a good history in organizational management became the General Manager. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. The practice reduced the bureaucratic governanceRead MoreThe Regency Grand Hotel4674 Words   |  19 Pages| The Regency Grand Hotel | A Case of Employee Empowerment | | Table of Contents Executive Summary 3 Problem Statement 5 Situation Analysis 5 Introduction 5 Organizational Behavior Symptoms amp; Issues 6 STEP Analysis 7 SWOT Analysis 8 Organizational Behavior Analysis 10 External Analysis 14 Assumptions 14 Implications 14 Alternatives 16 1. 16 2. 18 3. 19 4. 20 Recommendation 21 Action and Implementation 22 Contingency plan 23 Exhibits 24 ExhibitRead MoreThe Regency Grand Hotel1155 Words   |  5 PagesThe Regency Grand Hotel (p. 290 textbook) Elizabeth Ho, Prada Singapore, under the supervision of Steven L. McShane, The University of Western Australia The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand. The hotel was established fifteen years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkoks most prestigious hotels, and its 700 employees enjoyed the prestige of being associated with theRead MoreThe Regency Grand Hotel3963 Words   |  16 PagesThis report analyses the issues and problems to the empowerment practice in the case of the Regency Grand Hotel to understand and improve the efficiency and effectiveness of the management within the organization. It also identifies the internal and external factors that affecting the organization towards the complexity and changing situations. 2. Outlining the problem and issues in the Regency Grand Hotel Empowerment is a concept which is commonly used in management in various organizationsRead MoreThe Regency Grand Hotel1329 Words   |  6 Pagesempowerment. Most of the managers waste time on dealing with minor issues. The general manager John Becker is sick of giving minor decision instructions to his subordinates. Organization – The Regency Grand Hotel Verbal and written complaints from the customers increase rapidly. The prestige of the hotel is replaced by negative feedbacks given by the public. The business is definitely losing money. *Relating to Organizational behaviour* concepts Empowerment Empowerment refers to increasingRead MoreThe Regency Grand Hotel823 Words   |  4 Pages1. Identify the symptoms indicating that problem exist in this case A few employees of the hotel were transferred to other positions when the acquisition was done. They might not have the abilities to complete the full range of the new work. Junior and senior managers feel losing power because of the practice of empowerment. Several of them left the hotel. The problem in the hotel is the measurement of a major or a minor issue. There is not a definition or standard states what a major issueRead MoreThe Grand Regency Hotel Management Essay1634 Words   |  7 PagesThe Grand Regency Hotel Introduction The Grand Regency Hotel is found in Bangkok Thailand and has been in operation for the last fifteen years. For the entire period it has been under the management of the Thai general manager and was started by locally based consortium of investors. It is a prestigious hotel in Bangkok and has a total of 700 employees who were being treated in a prestigious way by the management. The management gave the employees the following benefits: provision of very goodRead MoreCase Study : The Regency Grand Hotel1641 Words   |  7 Pagescase study is about the Regency Grand Hotel; the hotel is a five-star hotel in Bangkok. The hotel was established 15 years ago by a group of local Thai investors. The hotel is an employer of 700 people and one of the most reputable hotels in Bangkok. Up until recently the hotel was managed by a Thai general manager. Under the Thai management, the employees weren’t allowed to be creative all orders were given by the management. The hotel was acquired b y a large American hotel chain due to the circumstancesRead MoreDesign Of The Hyatt Regency Hotel Walkway1312 Words   |  6 Pagesis to describe and analysis the fault occurred in the design of the Hyatt Regency Hotel Walkway which resulted in the collapse of the walkways occurred on July 17,1981. The falling of these walkways killed 114 and 200 people are injured badly.it was one of the major collapse occurred in U.S history. INTRODUCTION: In 1976, the Crown Center Redevelopment cooperation commenced a project to design and build a Hyatt Regency Hotel in Kansas City, Missouri and on April 4, 1978, Crown Center into a standardRead MoreHyatt Hotels Corporation3852 Words   |  16 PagesGlobal Hyatt Corporation opened the world’s first Hyatt Place hotel just outside Chicago in Lombard, Illinois. The Lombard location was the first Hyatt Place-branded hotel to open following Global Hyatt Corporation’s recent acquisition of AmeriSuites, an upscale chain of all-suite business-class hotels, from affiliates of the Blackstone Group hotel chain. The hotel corporation was scheduled to open more than 140 additional Hyatt Place hotels that year and the next in the United States as many AmeriSuites